So I got a follow-up message from Metro about my photography incident…
November 28, 2011, 11:26 PM
You may recall that a couple of weeks ago, I was harassed by a Metro Transit Police officer regarding photography while riding on Rohr 1260. Today, I got a response:
Dear Mr. Schumin:
Thank you for contacting Metro. Every Metro employee is responsible for professional and accurate information. Metro does not tolerate conduct that falls short of that standard. The detailed information you provided was forwarded to a Metro Transit Police Department (MTPD) Superior for review and investigation. Thank you for bringing this important matter to our attention.
[I am deliberately omitting the standard paragraphs about calling or using the site]
Sincerely,
Jeannie Greene-Barr
Rail Customer ServiceCase # 669011
“Safety is our number one priority”
Continue reading…Categories: WMATA
So I got to ride Metro in the dark tonight!
November 16, 2011, 1:03 AM
First of all, yes – it is in fact 1:00 in the morning as I write this. Right now, I am sufficiently pissed off to the point that I can’t sleep until I get a few things off my chest.
So after a wonderful evening out with my coworkers in Adams Morgan, I headed over to take the Metro home. Because of where I was, I walked over to Woodley Park. By the way, now that I’m in so much better shape, the walk through Adams Morgan and out to Woodley Park station was like nothing. It used to be quite a hike.
So I got my Red Line train to Glenmont at Woodley Park, and to my surprise, the third and fourth cars in the eight-car train, Rohrs 1261 and 1260 respectively, were in service and dark. I boarded 1260. There were only two lights on in the entire car – over the left-side end door at each end of the train when facing the bulkhead door at each end, i.e. over the 5-6 door, and the 7-8 door. In other words, Rohr 1260 looked like this:
Categories: Commuting, Photography, Security, WMATA
Car shopping, and getting in shape!
November 8, 2011, 11:55 PM
It’s a Video Journal! Enjoy:
Categories: Matthew, New car, Swimming, Video Journal
My first Breda ride…
October 11, 2011, 10:22 PM
So I was scanning again on Sunday, since I brought all the old photos up from Stuarts Draft a few weeks ago. Among other things, I scanned in the photos from our family’s first trip to Washington DC, which we did with friends of ours visiting from out of town, on June 21, 1994. The night before, all of us had stayed with another friend in Tracys Landing, Maryland, and then drove over to Pentagon City Mall, where we caught the Metro at Pentagon City. We rode into DC from there to McPherson Square. That first ride was on a Rohr (1000-Series) car, since I specifically remember the red door release covers from that ride.
Getting off the Metro, we toured the White House, went to the Natural History museum, and then saw the Air and Space Museum. Not too bad. We were definitely all tourists on that trip, and so we did the tourist thing.
Then on the way back, we took Metro from Smithsonian back to Pentagon City. As chance would have it, either Mom or Dad took a picture of me on the return trip home. And much to my surprise, in looking at the photo this weekend, it turns out that the return trip was on a Breda:
Categories: Washington DC, WMATA
When writing Metro’s customer service, remember: be polite, be specific, and keep it to the point.
October 3, 2011, 6:31 PM
So many people complain on the Twitter about having a bad time contacting Metro’s customer service. Take this exchange from earlier today between @jb_martin and myself, for example:
#WMATA‘s cust srvc dept needs a complete sandblasting from top to bottom…a child could handle complaints better than they could.
October 3 10:23 AM by @jb_martin@jb_martin @FixWMATA WMATA customer service gives good service as long as you are polite, specific, and to the point. Doing that? #wmata
October 3 10:45 AM by @SchuminWeb@SchuminWeb do you happen to have the coordinates for the gateway to the parallel universe you’re obviously referring to? @FixWMATA
October 3 12:08 PM by @jb_martin
Sometimes I feel like I’m the only one who has nice things to say about Metro’s customer service department. But if I have a concern that I need addressed, I am polite, specific, and to the point. I do not provide my personal opinion about what I may or may not consider the value and importance of what I am bringing to their attention. Obviously, if I am still thinking about it when I get to a real computer and go to Metro’s comment form to send Metro a note, it is assumed that it is important to me. However, while I make no explicit value judgments, I will try to give an educated guess as to what I believe the problem might be if I can.
Categories: Social media, WMATA
My trip to Stuarts Draft… via Amtrak!
September 27, 2011, 10:41 PM
So this is actually a Video Journal entry. And here it is:
Categories: Amtrak, Cell phone, Family, Staunton, Stuarts Draft, Video Journal, Waynesboro, WMATA
And tomorrow, I’ll be treated to a lovely view of Virginia from the inside of an Amfleet coach…
September 20, 2011, 10:57 PM
Indeed, tomorrow is going to be fun. I’m going down to Stuarts Draft to visit the family, and unlike every past trip I’ve ever made between DC and Stuarts Draft, I’m doing it via public transportation. Specifically, I’m taking the Cardinal, Amtrak train 51. Since it’s only a four-hour train trip, I’m going in coach. That will be a new experience, because aside from like ten minutes in coach on the Capitol Limited in 2007, I’ve always traveled in a class higher than coach, being in the sleepers on the Capitol Limited, and then traveling business class on the Acela and the Downeaster (though it should be noted that the Acela does not have a coachclass section – business class is the lowest class of service).
The reason I’m taking the train is because I will be hosting a visitor as soon as I get back to DC. Specifically, Mom! The reason it worked out like this is because of a perfect storm of events. Sis and Chris are going to be in Virginia to attend a wedding in Blacksburg, stopping by to say hello and have lunch with all of us on Thursday. And of course, I just won’t pass up a chance to see my sister and my brother-in-law, since they live so far away and I don’t get to see them often. Then there’s the National Book Festival in DC, which Mom has attended for a number of years. So because of the timing, it seemed silly to drive down to Stuarts Draft in the Sable, and then take two cars back to DC. So the Sable is staying in Maryland (and it’s likely already parked where it’s going to stay for about four days), and Mom’s Scion is making the trip up and back. But we’re going to be leaving at 4 AM – yecch. I’m not going to the Book Festival, though. I’m just going home. So while Mom’s out meeting authors, I’m going home and taking a nap, getting the rest of the sleep I won’t be able to get on Friday night.
Categories: Amtrak, Cell phone, Family, Swimming, Weight loss
And so the second round of car shopping begins…
September 18, 2011, 1:08 PM
For those of you who don’t know, I’m looking for a new car. As you may have noticed over the years, the Sable, while certainly a comfortable car, has been needing about one major repair a year as of late, and I’m tired of dealing with it. So I’m trolling around car manufacturer Web sites and dealerships looking for a worthy replacement for the Sable.
The first round of selection is complete – that was done from the comfort of home, compiling a list of cars to check out. I think the term for the kind of car I’m looking for is “subcompact“. In driving the Sable around for these last few years, I’ve realized that for most of what I use the Sable for, I have too much car. I don’t take passengers very often. It’s extremely rare that I’ll carry more than one passenger. In the entire time I’ve had the car, I’ve taken more than three passengers once – that time during the Boston Megaraid weekend when I carried six other people in the car, including one across three others’ laps and another one in the “trunk” – and that was only for about a mile (if that). Then it is also rare that I will ever fill the cargo area. I think I filled it completely up once or twice when I was moving things to Maryland, but otherwise, no. Buying groceries doesn’t even fill the back area up. So I end up transporting a lot of empty space around, and extra space (and the weight of material needed to enclose it) comes with a fuel penalty. Plus the car is simply too big for a lot of the spaces that I try to squeeze it into. There are plenty of instances, like the parking garage at work and the Whole Foods on P Street in DC, where I have a really hard time getting into and out of spaces because it’s a tight garage and my car is a few sizes too large. I have scuff marks on my car from where I’ve been less than successful in my maneuvering. If I had a smaller car, I’d be a lot better off.
So on Saturday afternoon, I went over to the Toyota dealership on Route 355 to try a few cars. I tried one car strictly for fun (but never tell the dealer that you’re doing one just for fun), and two were serious.
Categories: New car
Well, I’ll be darned – Metro passed the test.
September 10, 2011, 9:08 PM
Well, I did exactly what I said I was going to do in my previous Journal entry. I did some railfan photography on the day before the tenth anniversary of 9/11, expecting to be confronted so that I could give ’em the smackdown about not following the WMATA photo policy. And (surprisingly), Metro passed the test. 176 photos later, I left the system for the day at Glenmont without a single negative word from a Metro employee.
I was impressed. And I was being really blatant about my photography, on purpose. At one point, I was holding the camera in the air above my head and snapping photos on the platform while going through Gallery Place. I even specifically photographed the kiosk at all of the stations I visited – Glenmont, Fort Totten, and Gallery Place. Take a look:
Glenmont kiosk on the way in, photographed from the elevator.
Categories: Photography, Security, WMATA
It is time to put WMATA’s knowledge of its own photography policy to the test…
September 9, 2011, 8:02 PM
Let me tell you… tomorrow is going to be fun. I’m heading into DC tomorrow for a Wikipedia meetup. On the way over, I’m going to be doing a little railfan photography.
The railfan photography is going to look something like this, I’m sure:
Categories: Photography, Security, WMATA
I am now part of the SmarTrip pass test group…
August 31, 2011, 11:20 PM
So I was waiting for the bus this morning, and was checking my Email on my phone. I got a message with the subject of “Pilot Invitation” from a sender called “noreply”. Turns out that “noreply” was short for “noreply@wmata.com”, and the Email was to notify me that I was randomly selected to participate in the load-your-passes-onto-SmarTrip program. Here’s the message:
To SmarTrip® Account Holder
You have been randomly selected to participate in a pilot of several new system functions.
We sincerely regret to inform our MTA customers that the MTA system does not yet support these new functions.
We apologize for any inconvenience this might cause our MTA customers.These functions will enable you to use your credit card to purchase stored value and passes for your SmarTrip® card.
You will also be able to save your credit card information to use for future purchases, and to print detailed receipts.The next time you log in to your SmarTrip® account, you will see several new links on your account pages. For example, on the page with the header “View Card Summary”, you will see the following changes:
– A shopping cart icon on the left side of the screen
– A new group of links under the heading “Online Purchases” on the upper right section of the screen; and
– Within the text in the middle of the screen, there are links to “Add value” and “Add Pass”.Please take a few minutes to familiarize yourself with the new functions, and the steps that you will need to follow to load your purchases onto your SmarTrip® card.
These new features are intended to make it more convenient for you to manage the balances on your cards and avoid the lines at ticket vending machines.
We encourage you to take advantage of these new features. If you have questions, or experience any problems when using these new features, please contact the Regional Customer Service Center at 1-888-762-7874.
Your SmarTrip® Account Team
Categories: WMATA
And at last, we finish Chicago…
August 30, 2011, 10:16 PM
Just in case you thought I forgot to finish my description of Chicago, let me disabuse you of that idea. Here’s the last installment of the trip to Chicago.
First thing Sunday, Mom and I had breakfast in the hotel restaurant with Sis and Chris. To save money, since my main complaint about the trip in 2010 was that we spent too much on food, we bought food for breakfast, and had something reasonably healthy for breakfast that we bought at a nearby grocery store. I had oatmeal and some fruit. Yes, I did my darndest to be good on this trip, despite it all. But this being the last day, we splurged a little, and ate in the restaurant.
Then we went down to Rogers Park. Sis and Chris promised us a farmers’ market, and so we saw the farmers’ market in Rogers Park. It was initially raining, but we managed. Since I couldn’t buy anything on account of the train trip that Mom and I would be taking later in the day, I decided to have a little camera fun, photographing the fruits and vegetables for sale. And unlike the CTA workers, who think that when they harass photographers, they are doing it in the name of national security (puh-leeze), the folks at the farmers’ market were more than happy to show off their wares for the camera. And here are some of the results:
“I feel braver when I’m holding a weapon!”
August 19, 2011, 10:37 PM
And now, back to Chicago following that little detour into complaining about pain. After all, I’ve only told you about half the trip!
On Saturday, we headed into the greater Chicagoland area – much further out than our hotel in Evanston. We actually went out to Lisle, Illinois, which is home to the Morton Arboretum. We went to the Morton Arboretum to participate in a Theatre Hike, where we see a play as we walk all around the arboretum. We saw a classic – The Wizard of Oz. Chris, my brother-in-law, was playing the Cowardly Lion. The whole day was a lot of fun from the moment that Sis and Chris picked us up at the hotel in their 1997 Saab.
First of all, Mom and I had never done much exploring outside the city, and so we were seeing the scenery, as we went through Skokie and a couple of other towns. We were also amazed to see how many companies had large corporate campuses in the greater Chicagoland area. It was something, all right. Plus we got to see Sis and Chris interact as they figured out where Morton Arboretum was and how exactly to plug it into their GPS. As it turned out, they had to Google it on Sis’s phone since the address they had didn’t work on the GPS, and so they navigated off the phone. Whatever works, I suppose.
And fun was had in Chicago, too!
August 11, 2011, 6:10 AM
So before you think that all I did in Chicago was fight with CTA employees, I did a whole slew of other things in Chicago that were fun. First of all, the train trip over was interesting, as Mom and I shared a lower level Superliner I roomette on the Capitol Limited. That was certainly a different experience from before. Each time we’ve traveled before, it’s been on the upper level of the rail cars. The view isn’t that much different, except that you are just about at eye level with people in the stations that you go by, and your window doesn’t necessarily get above the sides of a few bridges. But otherwise, not bad.
And the Superliner I sleeper that I was on had been slightly refurbished. First of all, the three reading lights in the room were all LED (oooooh, ahhhhh), plus the panels above each seat had been refurbished. Take a look:
Categories: Amtrak, Chicago, Family, Fire alarms
I have never before seen such unprofessional behavior from a transit employee…
August 9, 2011, 9:33 PM
First of all, I’m back from Chicago, and Mom and I certainly had fun. We did a whole lot of things while we were there, which included tons and tons of walking – on streets, up and down stairs, and through buildings. If you could walk to it, we walked to it.
But when it was too far to walk, we took the Chicago “L” for the most part. And when I ride a transit system outside of the Washington DC area, rail geekery ensues. By the way, it’s harder for me to get all geeky on Metro for just normal riding as of late, since I take it every day and all.
So on Friday, August 5, Mom and I were heading to the Magnificent Mile from our hotel in Evanston on the “L”, with the intention of going to see the John Hancock Center. Got on at Davis station, where we caught a Purple Line express train to the Loop, and then transfer to a Red Line train at Fullerton. Once on the Red Line, we were getting off at Chicago station.
When we got to Fullerton, we got off our Purple Line train, and stood on the platform awaiting our Red Line train. While waiting, I got busy being a railfan. First I shot a movie:
Categories: Chicago, CTA, Security, Some people