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I have been to Pennsylvania a lot lately…

August 27, 2016, 6:27 AM

In the span of two weeks, Elyse and I went to Pennsylvania three different times.  We went to Hanover on the 8th, Harrisburg on the 11th, and then Harrisburg again on the 18th.  Two of the trips were to scout out some potential sites for photography, as well as get something out of our system from the earlier bus trip, and then one was to bring the bus back for my friend.

The first trip was to Hanover.  This was one of those “seeing America” kind of trips, about catching a shot of whatever we found interesting, as well as scouting locations for further attention with our SLR cameras when the weather was more accommodating (it was hot and humid out – yuck).  Elyse met me at my house, and then we left for Hanover via Westminster.  On the way up to Westminster, we both knew about a certain street off of Georgia Avenue in Carroll County near Eldersburg and Sykesville (yes, I refer to Route 97 as “Georgia Avenue” all the way up to Gettysburg), and had to get a photo of it with Elyse.  Check it out:

Elyse Court

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A good year for soda nostalgia, but…

August 19, 2016, 10:38 PM

2016 has been a good year for those nostalgic for the nineties.  First Coca-Cola brought out this:

Surge!

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Categories: Food and drink

In retail, it’s made abundantly clear that the employee is never right…

August 16, 2016, 9:12 PM

The recent discussion in this space about bad employee behavior made me think of a few incidents that occurred during my time at Walmart back in 2004 that defied logic.  These were incidents where I got pulled into the back office and chewed out for something that I had no control over due to policies and procedures in place at the time.  One of these even was handled as a “coaching”, short for “Coaching for Improvement”, which is Walmart’s term for its disciplinary process.  If you ask me, it’s pretty messed up to discipline someone over something that they have no control over.  It’s where you realize that as an employee, you are never right, even when you follow protocol to the letter, and you are also responsible for your managers’ mistakes.

The first incident occurred in the summer of 2004.  I got into work, and my boss, the assistant manager over the front end, pulled me aside to speak with me as soon as I clocked in.  His first words were, “This is your verbal warning,” i.e. this was a coaching.  Lovely.  I was then told that they had caught me on camera at the service desk accepting a stolen item for a return.  They explained what happened, i.e. that a person had taken a vacuum cleaner off of the shelf, walked it over to the service desk, presented a receipt, and got a their money back for it from me.

While at first glance it might seem like an open-and-shut case, and therefore grounds to discipline me for accepting a stolen item for a return, if you look more deeply into it, that argument starts to fall apart.  My job at the service desk was to accept and process returns.  In my store, a mid-2000s Supercenter, the service desk was in the middle of the front end, in a space that I referred to as a cave, since it was a windowless room that was only open to the rest of the store on one side.

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Categories: Walmart, Work

My life according to Clive and the Cowboys…

August 6, 2016, 5:12 PM

I was going through my Facebook “memories” feed today, and one in particular struck me as amusing.  My sister made a post on this day in 2009, called “My Life According to Disney”.  It was one of those chain posts where you fill in the blanks and then tag fifteen of your friends.  Here were the directions:

Using only song names from ONE ARTIST, cleverly answer these questions. Pass it on to 15 people you like and include me. You can’t use the band I used. Try not to repeat a song title. It’s a lot harder than you think! Repost as “my life according to (band name)”.

She chose Disney.  Technically, “Disney” casts a very wide net, since their body of work is very large and spans multiple generations of authors, artists, composers, etc.  But she made it work.  She also tagged me, encouraging me to do the same.  I commented thusly:

Hahahaha... I responded to your note. You asked for it...

And then I gave a proper response:

Using only song names from ONE ARTIST, cleverly answer these questions. Pass it on to 15 people you like and include me. You can’t use the band I used. Try not to repeat a song title. It’s a lot harder than you think! Repost as “my life according to (band name)”.

Pick your artist: Clive and the Cowboys (yeah, Today’s Special – sue me)

Are you a male or a female: “I am thunder and nothing can happen ’til I bellow and I rumble and wake everybody with my roar…” (A Visit to the Opera)

Describe yourself: “Hocus pocus alimagocus, I can bend, I can stretch, I can see…” (Family)

How do you feel: “Let go of your busy day, let it all just drift away…” (Sleep)

Describe where you currently live: “When I’m at home I just relax, put on slippers, shirt, and slacks, settle down to watch TV, and dunk a donut in my tea.” (Homes)

If you could go anywhere, where would you go: “Let’s not get carried away, Sneakamore! Still, I will admit… I’m nasty, I’m not very nice… the heart that’s inside me is as cold as ice…” (Storybooks)

Your favorite form of transportation: “All aboard, the whistle blows, a rumbling starts beneath your toes…” (Trains)

Your best friend is: “When you’re with me, I’m not afraid of anything…” (Flight)

You and your best friends are: “Who’s the one I like to play with? Who’s the one I’ll spend all day with?” (Sharing)

If your life were a TV show, what would it be called: “Today’s Special” (main theme)

What is life to you: “We’ve got a store that I explore when the customers aren’t here anymore…” (Sleep)

Your last relationship: “Just give a snap, a clap, and a chuckle any time you feel a bit dismayed…” (Storms)

Your fear: “I love the rain, I love it when it’s raining…” (Storms) coupled with “Riding along the highway, singing a song and going my way…” (Cars)

What is the best advice you can give: “Let your smile shine through in every thing you do… don’t hide that special you…” (Teeth)

How I would like to die: “Without ever leaving, I’ve been everywhere… I’ve been to those lands ’cause you’ve taken me there…” (Memories)

My soul’s present condition: “Blue! Blue! The cow was blue! She jumped high like a kangaroo!” (Dreams)

My motto: “A singin’ yo he ho, sailin’ across the ocean blue, singin’ yo he ho, I’m a comin’ home to you!” (Costumes)

For those who don’t know, “Clive and the Cowboys” is, as far as I can tell, the name of the group of musicians that played the accompaniment for the songs on Today’s Special.  They were referenced in “Sleep” when Sam was talking on the radio, and also in “Records” when Jodie made the record.  On that later occasion, she referred to the group as “Jodie and the Cowboys”.

Some of these responses are obvious, and some not so much.  With the passage of time, I couldn’t tell you why, for the “male or female” question, I quoted Thunder from “The Rainmakers”, other than that Thunder was a male actor.  The “If you could go anywhere” question, I assume I meant the “Land of Make Believe”, because that’s a song that the two villains sung together explaining how evil they were.  “Your last relationship”, I don’t recall why I chose “Snap, Clap, and Chuckle” for it.  I suppose that 2009 me had a rationale for it, but it’s lost on 2016 me.  And then I also apparently didn’t like driving through storms in 2009.  Still not the most fun, especially since larger vehicles slide surprisingly easily in the rain.  You wouldn’t think that a vehicle the size of a bus would slide more than a much smaller car, but they most definitely do.  I also can’t explain what the Blue Cow song has to do with my soul’s present condition.  Maybe I was in a silly mood, and that’s certainly a silly song.

And then there was my sister’s comment on the post, in response to my original comment on hers:

I guess I did ask for it.

In any case, though, this was a fun exercise, both in writing it at the time, as well as revisiting it now.  Facebook memories can be so much fun to go through.  Unlike a photo album, Facebook memories are like going through an album of our thoughts.  Facebook, without a character limit for posts, allows the space for more explanation of one’s thoughts, and therefore the ability to express the entire idea.  What we were thinking at the time often helps give perspective to what we’re thinking now.  After all, we may not realize it at the time, but we all are constantly growing and changing.  What was important a few years ago is laughable today.  What was considered a dream years ago is now reality.  You know.

I always thought that an important rule of retail was not to get into arguments with your customers…

August 2, 2016, 12:32 PM

Do you ever have those days where some people’s behaviors defy logic?  Such is what happened to me at the Giant Food store in Leisure World yesterday.  Generally speaking, if someone is handing you money, it’s generally not a good idea to start arguing with them over something minor to the point of losing the sale.  It was one of those occasions where I was bothered enough by the treatment to write the company about it.  This is what I wrote:

While I was shopping at the Leisure World Giant store, I was very surprised about the treatment that I received from an employee wearing a purple shirt named Ken.  I was buying a single item, and, after seeing an older woman go through the Solution Center for checkout with a single item, I followed suit.  I was very surprised to hear Ken absolutely refuse to check me out for my one item, citing a policy, for which I was unable to locate signage anywhere in the store, that you can’t check out at the solution center.  Ken then proceeded to argue with me over this alleged policy, when it would have taken less time to not argue and just complete the sale.  The store ultimately lost the sale on account of Ken, as the item was not worth getting into an argument over.  Even more surprising was that, with the checkout lines backed up into the aisle, the solution center does not help relieve the pressure on the regular checkouts when they are backed up, such as was the case today.  I have always praised Giant in the past for its level of good customer service, which is generally higher than its peers in the market.  I hope that this sort of behavior, with employees who get into arguments with customers over extremely minor things, is not a “new normal” for Giant.

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