When writing Metro’s customer service, remember: be polite, be specific, and keep it to the point.
October 3, 2011, 6:31 PM
So many people complain on the Twitter about having a bad time contacting Metro’s customer service. Take this exchange from earlier today between @jb_martin and myself, for example:
#WMATA‘s cust srvc dept needs a complete sandblasting from top to bottom…a child could handle complaints better than they could.
October 3 10:23 AM by @jb_martin@jb_martin @FixWMATA WMATA customer service gives good service as long as you are polite, specific, and to the point. Doing that? #wmata
October 3 10:45 AM by @SchuminWeb@SchuminWeb do you happen to have the coordinates for the gateway to the parallel universe you’re obviously referring to? @FixWMATA
October 3 12:08 PM by @jb_martin
Sometimes I feel like I’m the only one who has nice things to say about Metro’s customer service department. But if I have a concern that I need addressed, I am polite, specific, and to the point. I do not provide my personal opinion about what I may or may not consider the value and importance of what I am bringing to their attention. Obviously, if I am still thinking about it when I get to a real computer and go to Metro’s comment form to send Metro a note, it is assumed that it is important to me. However, while I make no explicit value judgments, I will try to give an educated guess as to what I believe the problem might be if I can.
Continue reading…Categories: Social media, WMATA
This is why the next-to-last station will show no trains on the inbound display screen, and why no trains on screen is often acceptable…
May 31, 2011, 9:45 PM
So I was perusing the Twitter this morning, and came upon this tweet by FixWMATA:
Inbound PID at Eisenhower during “Peak of the Peak” morning rush. #wmata http://twitpic.com/5500rj
May 31 7:34 AM
Photo: FixWMATA
What you are looking at is purported to be the PIDS screen on the inbound side of Eisenhower Avenue station. Other details in the photo seem to confirm this. The concern being raised here is that the PIDS screen is blank.
Categories: Social media, Some people, WMATA
So the question remains… could William Shatner run Metro better than the current Metro management?
September 22, 2010, 8:56 PM
Right around 5:00, I got an Email titled, “Dude! You made Slate!!!!” I followed the link in the message, and found an article on the online magazine Slate by Justin Peters called “$#*! @SenJeffMerkley Says“.
The gist of the article was to take tweets that people posted on the Twitter and use them as the basis for primetime television show concepts. Creative writing at its finest. The second one used my Twitter feed, of all things, and here’s what they said:
The @SchuminWeb Files
Office manager. Transit enthusiast. World-class detective. Ben Schumin is the man to call when something’s amiss with your D.C.-area morning commute. In this fall’s hottest new suspense drama, the plodding, methodical Schumin will tackle unsolved mysteries (“No underground cell service from Glenmont station to halfway to Wheaton. What’s wrong? #wmata”), investigate horrible crimes (“@FixWMATA Who do you think the thieves are? #wmata”), maintain the peace (“A kid is screaming on the train. Get this little noisemaker OFF MY TRAIN! #wmata”), and generally remain alert (“Note to self: Get off at Metro Center this morning. #wmata”). Co-starring William Shatner as X, the villainous head of the mysterious “#wmata” organization.
Categories: Netculture, Social media, WMATA
So how would you integrate Twitter into Schumin Web?
March 17, 2010, 9:39 PM
As you may have seen on a recent site update, I have jumped on the Twitter bandwagon. I envision using Twitter as kind of a mini-Journal. In other words, stuff that’s not enough for a full Journal entry, but certainly worth a mention. And with the site redesign going on, now is a good time to do this kind of work, rather than shoehorn it in later.
So far, I’ve come up with a footer link for the page. It takes the existing Facebook page link that’s been at the bottom of every page since October and makes it more prominent and pairs it with the new Twitter link. Thus under the row of links with updates, contact, privacy, etc., there will be a new line that says, “Follow The Schumin Web on Facebook and Twitter”, with “Facebook” and “Twitter” in their own logos. Facebook will still be used the same as it always has, consisting mainly of Journal entries and the like. Then Twitter will be like a mini-Journal. Of course, I first have to get into the habit of actually using the Twitter.
So now the question becomes, how do you integrate Twitter into Schumin Web? Considering I envision Twitter as something of a mini-Journal, I was thinking of putting a box of some sort for the Twitter feed there, possibly in the vicinity of the menu.
Categories: Schumin Web meta, Social media
Sometimes I don’t know why I bother…
January 20, 2010, 10:47 PM
Sometimes I don’t know why I bother. I try to get a little discourse going on a political issue with a known hostile crowd on Facebook, and their arguments become so nonsensical that it finally becomes pointless to continue. But then again, it’s also kinda fun. Most recently, it started with this as someone’s status message:
[Name] is lifting up prayers that this healthcare bill DOES NOT PASS
Okay, so we’ve got an opinion. They want to see the healthcare bill fail. So let’s dig in:
Ben Schumin Why don’t you want to see it pass?
So I’ve started the discussion. Why don’t they want to see it pass? Personally, I’ve resigned myself to the fact that I won’t get what I really want out of this health care thing (single-payer for all), but it’s still better than nothing, as it outlaws a number of the health insurance industry’s dirty tricks, like denial of coverage for pre-existing conditions and recission of coverage. We can then build on this later to ultimately end up where we really ought to be down the road.
Categories: National politics, Social media, Some people
So what ever happened to the DNA evidence?
July 8, 2009, 8:45 PM
For the past four days, I’ve been having a little fun with my Facebook friends. I’ve been posting status messages with the phrase “DNA evidence” in it without any explanation, and seeing what kind of responses I get. I chose “DNA evidence” as a phrase as a tribute to the use of DNA evidence as a running joke in six consecutive Strong Bad Emails on Homestar Runner. Then it was all explained in the cartoon DNA Evidence.
All together, I posted four “DNA evidence” status messages:
Ben Schumin is going to have that DNA evidence on the desk by nine!
Ben Schumin is not going to make the 51 bus tonight. The DNA evidence pointed to it.
Ben Schumin wonders what happened to the DNA evidence.
Ben Schumin *sigh*… DNA evidence.
Categories: Amusing, Homestar Runner, Social media
25 random things about me…
January 30, 2009, 7:12 PM
The latest meme around Facebook is posting 25 random things that you might not otherwise know about them as a “note”. And as of right now, I’ve been tagged three times in people’s notes about it. It’s quite interesting reading about all of these different things about people, since while I know many of these people very well, a lot of these facts are things I didn’t know.
With this meme, the rule is as follows: “Once you’ve been tagged, you are supposed to write a note with 25 random things, facts, habits, or goals about you. At the end, choose 25 people to be tagged. You have to tag the person who tagged you. If I tagged you, it’s because I want to know more about you.” Then you’re supposed to tag 25 people in the note, including those who tagged you.
Since I’ve been tagged three times, in deciding whether or not to do this, I had one of those what-the-hell-why-not moments. I will admit this up front – this is going to be hard, since I’ve discussed so much on Schumin Web over the past twelve years, that it’s hard to find stuff I haven’t discussed on here.
So here goes.
Categories: Myself, Social media