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I always thought that an important rule of retail was not to get into arguments with your customers…

August 2, 2016, 12:32 PM

Do you ever have those days where some people’s behaviors defy logic?  Such is what happened to me at the Giant Food store in Leisure World yesterday.  Generally speaking, if someone is handing you money, it’s generally not a good idea to start arguing with them over something minor to the point of losing the sale.  It was one of those occasions where I was bothered enough by the treatment to write the company about it.  This is what I wrote:

While I was shopping at the Leisure World Giant store, I was very surprised about the treatment that I received from an employee wearing a purple shirt named Ken.  I was buying a single item, and, after seeing an older woman go through the Solution Center for checkout with a single item, I followed suit.  I was very surprised to hear Ken absolutely refuse to check me out for my one item, citing a policy, for which I was unable to locate signage anywhere in the store, that you can’t check out at the solution center.  Ken then proceeded to argue with me over this alleged policy, when it would have taken less time to not argue and just complete the sale.  The store ultimately lost the sale on account of Ken, as the item was not worth getting into an argument over.  Even more surprising was that, with the checkout lines backed up into the aisle, the solution center does not help relieve the pressure on the regular checkouts when they are backed up, such as was the case today.  I have always praised Giant in the past for its level of good customer service, which is generally higher than its peers in the market.  I hope that this sort of behavior, with employees who get into arguments with customers over extremely minor things, is not a “new normal” for Giant.

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So far, I like living up this way…

May 15, 2007, 5:28 PM

I’ve been up in the DC area continuously now since Saturday, and I have to say, so far, I seem to like it. I won’t get Internet service until next Tuesday, the 22nd, however, so I’m writing you from the Infoshop, though I’m using the Lappy. The Infoshop is seven blocks straight east on P Street from the building where I work, through Logan Circle.

Speaking of Logan Circle, I had a little accident there on the walk from work to the Infoshop. I was turning to cross the circle, stepped on a curb wrong, lost my balance, took one very unstable step to try to regain my balance, and then splat. I hit the asphalt. I skinned my elbow (ouch!) and tore a few small holes in my pants pocket where my keys are – enough to consider the pair wrecked. So now I have to buy a new pair of pants. Not my idea of fun. But at least it was nothing major – I got right up and continued on my way.

Otherwise, since last we spoke, I got to go grocery shopping for the first time on my own. That was interesting. I went to Giant in Wheaton, and did my best. I think I did all right, but I was going through this store and basically thinking to myself, I used to work in a grocery store, and I still have no idea what the hell I’m doing! But I think I did well enough.

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