When writing Metro’s customer service, remember: be polite, be specific, and keep it to the point.
October 3, 2011, 6:31 PM
So many people complain on the Twitter about having a bad time contacting Metro’s customer service. Take this exchange from earlier today between @jb_martin and myself, for example:
#WMATA‘s cust srvc dept needs a complete sandblasting from top to bottom…a child could handle complaints better than they could.
October 3 10:23 AM by @jb_martin@jb_martin @FixWMATA WMATA customer service gives good service as long as you are polite, specific, and to the point. Doing that? #wmata
October 3 10:45 AM by @SchuminWeb@SchuminWeb do you happen to have the coordinates for the gateway to the parallel universe you’re obviously referring to? @FixWMATA
October 3 12:08 PM by @jb_martin
Sometimes I feel like I’m the only one who has nice things to say about Metro’s customer service department. But if I have a concern that I need addressed, I am polite, specific, and to the point. I do not provide my personal opinion about what I may or may not consider the value and importance of what I am bringing to their attention. Obviously, if I am still thinking about it when I get to a real computer and go to Metro’s comment form to send Metro a note, it is assumed that it is important to me. However, while I make no explicit value judgments, I will try to give an educated guess as to what I believe the problem might be if I can.
Continue reading…Categories: Social media, WMATA
John Hancock Center, Schumy Lunch, and Lake Michigan!
August 14, 2011, 10:25 PM
Okay, so I’m late in posting this, but I think most would agree that it’s better to have worn myself out so completely at the pool (and giving myself swimmer’s ear in the process – yay me) and being so tired from it that I go right to sleep when I get home is preferable to not getting my exercise in and writing Journal entries on time.
So aside from the previously-discussed argument with the unprofessional CTA employee, the rest of that day went very well, though the argument did leave me a bit shaken for a while. But when that discussion happened, we were on our way back down to the Magnificent Mile, since Mom and I were going to visit the John Hancock Center observation deck.
We quickly found the Hancock Center, and found the ticket counter for the observation deck. Interestingly enough, the ticket counter is actually one level below street level. I find that kind of ironic when you consider that you have to go down to go up to the 94th floor where the observation deck is. Meanwhile, the lady at the counter, who looked like she was my age, asked where Camp Rainbow was. I told her that it was from Today’s Special, and was created for the show. It clicked with her, and she immediately recognized the shirt. SCORE! Let’s admit it – “Camp Rainbow” is a really obscure reference in Today’s Special, considering it was one episode (“Summer Camp”), though Jeff’s shirt made a cameo appearance later in “Storms”. But the lady at the counter was on her game! I was impressed.
Categories: Chicago, Family, Today's Special
I believe I just tweeted five seasons’ worth of Power Rangers history…
July 29, 2011, 10:27 PM
My, the things that one will do when one has (A) a Metro ride to the suburbs and (B) a few drinks. I was tweeting about whatever this evening, and then broke into a thirty-minute Twitter stream talking about what I thought about various seasons of Power Rangers.
First of all, realize that this evening was pretty interesting. I went out with a few of the guys from work after work, and we had a few beers together. Then after we all parted company for the evening, I caught the Metro for home from Shaw, with a transfer from Green to Red at Fort Totten.
While I was riding on the Green Line and then waiting on the upper level at Fort Totten, my tweets were pretty typical of me:
Categories: Power Rangers
“…because nobody likes roasted nuts!”
July 6, 2011, 11:02 PM
Oh, did I have a great Fourth of July! As a federal holiday, my office was closed, and so I had the day off. Now for Fourth of July in DC, when you consider that (A) I’m local, and (B) I think the security theater around the Mall is a joke, I don’t normally do the Fourth of July in DC proper unless I have a really good reason.
This year, I had a very good reason to head into DC for Fourth of July. I’ve discussed the YouTube show Is It A Good Idea To Microwave This? before, and they had scheduled a stop in Washington DC on their road trip down the east coast from Boston to Miami. The DC stop was on July 4 at the Washington Monument. And considering I’ve been watching Jory Caron, Jonathan Paula, and Riley McIlwain microwave stuff since March 2008 (the “Sandra” era!), I was not going to pass up the opportunity to meet the folks I’ve gotten to know via YouTube for years. The designated meetup place was on the west side of the Washington Monument at 1 PM, and I was going to be there in plenty of time. Metro from Glenmont to Farragut North, hoof it up the street escalator which was, naturally, stopped (good thing I’m in better shape now!), and then to the Washington Monument on foot from there.
It was smooth sailing for the most part, going past the White House (without stopping), and down 15th Street to Constitution Avenue. There, I was met with a wall of people watching a parade. I was a bit annoyed, as I figured that Jory, Jon, and Riley were already there and that now I was going to be late, despite my best work in getting an early start and such. But I shouldn’t have worried. As I was trying to find someone who looked official to ask about where I could cross the street, I spotted Jon, and with him Jory and Riley. I said hello and identified myself as a fan, and I ended up helping them get to the Monument. We ended up finding a place to cross Constitution Avenue at 16th Street and then backtrack over to almost 15th again where the checkpoint was.
Categories: YouTube
“I am not a boy. I am a TXL Series 4 computer.”
June 27, 2011, 11:34 PM
Today, I received a second retro t-shirt that I designed for myself. Check it out:
Categories: Swimming, Today's Special
More swimming, Jimbo Wales, and a new exercise guide!
June 13, 2011, 11:10 PM
Oh, do I have a lot to discuss today. First of all, I went swimming on Sunday, which was an interesting experience all its own. What made it so interesting was how busy the pool was. First, though, I got there early, while maintenance work was still going on. So I got to do something I’d told Mom I’d do for a while now: take pictures of the pool. And here they are:
The “leisure pool” (read: kiddie pool) area. This pool is three feet deep at its deepest, and water is normally flowing out of the top of the mushroom structure towards the back, and water fills the buckets in the right of the photo. The buckets tip over and dump their contents when they become full. There’s also a small water slide that’s mostly out of frame, but you can see part of it behind the buckets. One of the two “hydrotherapy pools” (read: hot tub) is visible in the background.
Categories: Olney, Recreation/Exercise, Washington DC, Wikipedia
This is why the next-to-last station will show no trains on the inbound display screen, and why no trains on screen is often acceptable…
May 31, 2011, 9:45 PM
So I was perusing the Twitter this morning, and came upon this tweet by FixWMATA:
Inbound PID at Eisenhower during “Peak of the Peak” morning rush. #wmata http://twitpic.com/5500rj
May 31 7:34 AM
Photo: FixWMATA
What you are looking at is purported to be the PIDS screen on the inbound side of Eisenhower Avenue station. Other details in the photo seem to confirm this. The concern being raised here is that the PIDS screen is blank.
Categories: Social media, Some people, WMATA
Alexes’ Alley…
April 25, 2011, 7:18 PM
I’m sure that many of you have seen me talk about two of my coworkers, Alex Patton and Alex Beauchamp, on here before. You may recall that Patton pranked me pretty well for April Fool’s 2010, and then Beauchamp came by an Anon raid in August. It’s these two folks, on either side of me, seen here from last summer:
Photo: Sarah Alexander
That’s Patton on the left, and Beauchamp on the right.
Categories: Video games
This morning’s commute was a time that I would have liked to have been Luigi.
January 18, 2011, 11:08 PM
Yes, that Luigi.
You have to realize, you see, that when it comes to Mario games, I am in the minority on which one I like best. My favorite of the early Mario games is Super Mario 2, which, based on what I see on the Internet, most people don’t like. So when I say that today would have been a good Luigi day, I’m thinking of that version of Luigi. I’m talking about the one who kicks his legs when he jumps way further and higher than everyone else.
See, coming to work today, it was icy, being on the heels of a bout of sleet, snow, and freezing rain (in that order) overnight. And so getting to the bus and then to the office were both a little treacherous this morning. So if I were Luigi, you see, I would look like this going to the bus on a morning like this morning:
Categories: Commuting, Video games, Winter weather
So why don’t you just tell us what you really think?
January 11, 2011, 10:02 PM
So I drove to work today, and then going home, I put the phone in my GPS mount and did a Video Journal entry from the driver’s seat. And here it is:
Categories: Driving, Middle school, Video Journal, Wikipedia, Winter weather, WMATA
“Oh, it’s terrible! The King has been transformed! Please find the Magic Wand so we can change him back.”
November 27, 2010, 4:31 PM
First of all, I admit – the title doesn’t mean much in relation to this entry, except that it perhaps reflects that I’ve been playing too much Super Mario Bros. 3 on my Super Nintendo lately. Regardless, this Journal entry has been a long time in coming, since this is about a trip I took to Stuarts Draft two weeks ago. All I have to say is, hey, I’ve been busy. But it’s also somewhat fitting that I post this entry this weekend, since this was “Thanksgiving” with the parents a couple of weeks ahead of the holiday. Traffic is a real pain, you see, and this obviates the need to mess with it. Have you ever driven US 29 in Virginia on Thanksgiving weekend? It’s no walk in the park.
On Friday the 12th, after driving perhaps a shade too fast the whole way down, I arrived at Stuarts Draft Middle School. After all, Mom was there, and I hadn’t seen her new classroom yet. Mom was recently switched from sixth to eighth grade, and so she moved rooms as a result, from Room 24 to Room 1. And here it is:
Categories: Katie, Language, Middle school, Security, Shopping, Staunton, Staunton Mall, Stuarts Draft, Video games, Walmart
With pupils as big as saucers…
October 1, 2010, 7:06 PM
You know, a trip to the eye doctor can be kind of fun, but let me tell you… recovering from same is less fun. Specifically, recovering from the dilating drops is no fun at all.
I had two different eye exams over the course of the week. One was the standard checkup-type eye exam on Wednesday, and the other was with a specialist on Friday (don’t ask, but I’m not going blind). And in both cases, they give you the little drops to dilate your eyes, in order to be able to see what’s going on inside and make sure all is well. The problem, of course, is going out into the real world afterwards, still dilated and all. Wednesday’s dilation was fine because it was raining out. Thus going home afterwards was fine since the sun wasn’t out. However, for Friday’s exam, it was cloudy in the morning, but after working a half-day at the office and going to see the doctor, it cleared up and was a beautiful day again. It would, of course, normally be beautiful for me, too, except that I would be practically blinded by it all. Yes, they gave me the little horn-rimmed dark inserts that sit behind your glasses in both cases, but they don’t work all that well because they move around a bit and cause their own reflections.
If it gives you any idea what we’re dealing with, here’s what my left eye looked like for Wednesday’s exam:
Categories: Activism, Personal health, Radio
So the question remains… could William Shatner run Metro better than the current Metro management?
September 22, 2010, 8:56 PM
Right around 5:00, I got an Email titled, “Dude! You made Slate!!!!” I followed the link in the message, and found an article on the online magazine Slate by Justin Peters called “$#*! @SenJeffMerkley Says“.
The gist of the article was to take tweets that people posted on the Twitter and use them as the basis for primetime television show concepts. Creative writing at its finest. The second one used my Twitter feed, of all things, and here’s what they said:
The @SchuminWeb Files
Office manager. Transit enthusiast. World-class detective. Ben Schumin is the man to call when something’s amiss with your D.C.-area morning commute. In this fall’s hottest new suspense drama, the plodding, methodical Schumin will tackle unsolved mysteries (“No underground cell service from Glenmont station to halfway to Wheaton. What’s wrong? #wmata”), investigate horrible crimes (“@FixWMATA Who do you think the thieves are? #wmata”), maintain the peace (“A kid is screaming on the train. Get this little noisemaker OFF MY TRAIN! #wmata”), and generally remain alert (“Note to self: Get off at Metro Center this morning. #wmata”). Co-starring William Shatner as X, the villainous head of the mysterious “#wmata” organization.
Categories: Netculture, Social media, WMATA
So this is where “It’s Friday, ya bastards!” comes from…
September 17, 2010, 10:30 PM
Another Video Journal entry, this time discussing the “It’s Friday, ya bastards!” bit:
Categories: Activism, Radio, Television, Video Journal
“If only we can get Muffy to notice what is behind her wall! And now for Part Two.”
September 11, 2010, 11:45 PM
I decided to do another edition of the Video Journal this evening. The topic? “Our Story Part 2” from Today’s Special:
Categories: Today's Special, Video Journal